Shipping
How long does it take for my order to be processed?
Fulfillment: We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. Shipping: You have several shipping options to choose from - they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.
Do you ship to all countries?
We ship internationally to all countries except Cuba, Iran, and North Korea.
What does Flat Rates in shipping options mean?
Flat rates are the default pricing for shipping. The type of shipping method used depends on the availability and price offered by the carrier. Whereas the rest of the options are Live rates, which are calculated based on the exact weight and destination of the order. They're also the only shipping method that offers express options, like FedEx Standard Overnight or FedEx international rates. Live rates are often cheaper than the flat rates, especially for international orders.
Does FedEx ship to PO Boxes?
They don't ship to US based PO Boxes, but will ship to some international PO Boxes. We will not refund a FedEx shipping rate if a US based PO box is entered.
What tracking options are there?
All orders that are delivered within the United States by USPS have full tracking available. For international orders, full tracking will only be available for orders sent through International Priority, which costs a bit more.
My order has been sent, why don't I see the tracking info?
Your order has been sent; however, it can take up to 48 hours for tracking info to show up in the USPS system.
Why don't canvases ship to Australia?
In order to protect its ecosystem from invasive foreign species, Australia has strict laws for what can be imported into the country. Wood products are especially regulated as they can contain timber borers, insect pests, bark, and other potential biohazards.
The regulations and treatment processes for importing wooden products into Australia are incredibly difficult to maintain, so for that reason we do not ship canvases there.
Click here to learn more about Australia's import requirements and regulations.
Can you include custom messages for my orders?
Sorry that we are not able to provide this service.
Who pays the customs duties & taxes?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees.
Returns
What is your return policy?
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
What if the product is lost in the mail?
No worries! we'll send a replacement order for you.
What if I entered a wrong address?
If the address was wrong, then you are held responsible. Usually, the package is sent back to the us then we'll contact you for an updated address. We will reship the order at your expense. However, the packages are sometimes not returned to the sender. In this case, you would have to process a new order to replace the original.
What if the product is damaged in the mail?
We'll ask for photo verification of the damaged goods, then we'll gladly send a replacement.
What if a frame breaks during shipment?
We guarantee each product from the moment it leaves our shop to the point it is received by the customer. If any order arrives broken, damaged, incomplete, or wrong, we will reship their order to ensure they are satisfied with the product.
What if I have ordered the wrong size?
We only produce the items after order is placed. If the order is not yet fulfilled and shipped we can change the size for you. Unfortunately if you would like to exchange or return a product without any defect or due to a wrong size being ordered you will need to place a new order.
Printing
What technology is used to print on t-shirts (and any fabric product)?
The technology we use is Direct to Garment (DTG) method of printing. That means we can create photo-quality prints. We use the Brother GT 381 printer.
How is the print quality? How durable is the printed artwork on the shirts?
Our apparel is created with the latest in garment printing technology and our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable after repeatedly washing and drying.
What type of ink do you use?
We use genuine Brother GT-3, water based pigment inks. GT-3 inks are CPSIA compliant and Oeko-Tex™ certified, which means they are safe to print on youth/children’s clothing and reduce environmental waste. Also, GT-3 inks provide a high washing colorfast AATCC rating of 4.
Disclaimer about Direct to Garment
You may notice some discoloration or off white residue on your apparel. Do not worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable!
Products
What is the GSM weight of your print paper and specs?
Basis Weight: 192 g/m2
Media Thickness: 10.3 mil (0.26 mm)
ISO Brightness: 104%
Opacity: 94%
How are canvas made?
Canvases are printed on a satin finish canvas and hand stretched.
What material are the frames made of and what color? What is the thickness of the frame? Are the frames matted?
Our frames are wood and made in Los Angeles. Acrylic covers the print and the frames are black. The frames have a border of 1" making the final diameter of a Framed Poster 1" large all around (i.e. 24" x 36" = 26" x 38"). Frames are not matted.
Packaging
How are your products packaged for shipment?
Because of the variety of products we fulfill, we package each item based on dimension requirements to ensure protection during shipment. Generally, posters are shipped in kraft tube boxes with plastic end caps. Frames and canvases are usually shipped in corrugated boxes, ranging in dimensions of 26x20x18 to 28x5.5x38.
How do you package frames?
Frames are first wrapped in tissue paper to protect them from scratches and are then wrapped in a layer of adhesive bubble wrap. Finally, they are wrapped in a thicker, more durable bubble wrap that will add extra protection during shipment.
Are your packaging materials eco-friendly and recyclable?
The poly bags used in our packaging are recyclable, biodegradable, 100% virgin polyethylene film, FDA and USDA compliant. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.
Care Instructions
How should I wash my printed garments?
You've purcahsed your favorite items - it's important that you know how to take care of them in the best way possible! We suggest using the follow instructions when washing your garment:
*Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Only non-chlorine bleach, when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.*
For pillows, remember that the pillow insert should only be handwashed.
Can I set my washing and drying on a high setting( high temperature)?
Be wary of washing and drying on a high setting, especially when the garment is 100% cotton.
High temperature washes can fade and crack the print, and high temperature dryer settings can shrink the garment, as well as damage the print.
